Front of House Manager : Talented Recruitment
Duties and Responsibilities:
- Roster planning- mainly pertaining to front end staff but could assist Store manager.
- Leave and sick day planning
- Induction to all new staff in the store
- Rules and regulations per department- including checking all front end controls are on place.
- Good presence in the front end, helping out the front end supervisors when necessary and ensuring both their jobs and the jobs of cashiers are done correctly
- Staff training/supervisor training
- Customer facing- customer complaints, compliments, exchanges etc
- Customers orders and deliveries (usually over seeing this function)
- Front end and POS reports
- Cleaning and front end packaging orders
- Cigarette ordering and controls including counts
- Advertising campaigns and promotions
- Pensioner discounts and cards
- Customer accounts
- Cash office- check cashier shortages
- Discipline and warnings
- Ensuring front end staff have exceptional customer service and etiquette
- Ensuring that all cashier and supervisors keep their front end sections spotless and clean.
- Communicating to grocery managers when stock needs to be replenished at the tills.
- Additional- If a key holder must do end of day and opening controls.
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