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Front of House Manager : Talented Recruitment

Front of House Manager : Talented Recruitment

Duties and Responsibilities: 

  • Roster planning- mainly pertaining to front end staff but could assist Store manager.
  • Leave and sick day planning
  • Induction to all new staff in the store
  • Rules and regulations per department- including checking all front end controls are on place.
  • Good presence in the front end, helping out the front end supervisors when necessary and ensuring both their jobs and the jobs of cashiers are done correctly
  • Staff training/supervisor training
  • Customer facing- customer complaints, compliments, exchanges etc
  • Customers orders and deliveries (usually over seeing this function)
  • Front end and POS reports
  • Cleaning and front end packaging orders
  • Cigarette ordering and controls including counts
  • Advertising campaigns and promotions
  • Pensioner discounts and cards
  • Customer accounts
  • Cash office- check cashier shortages
  • Discipline and warnings
  • Ensuring front end staff have exceptional customer service and etiquette
  • Ensuring that all cashier and supervisors keep their front end sections spotless and clean.
  • Communicating to grocery managers when stock needs to be replenished at the tills.
  • Additional- If a key holder must do end of day and opening controls.


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