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Panel shop Receptionist : Bluespec Holdings

Duties and Responsibilities

  • Timely and professional answering of the switchboard.
  • Immediate acknowledgement of walk in customers.
  • Handling queries if possible, alternatively directing queries to relevant department/ individual.
  • Emailing messages to relevant staff member immediately.
  • Take snapshot of online system and forward to CSA, escalate if no response within 30 minutes.
  • Escalate other problems to Management as soon as they are identified.
  • Suggest improvements to current processes to improve customer service.
  • Assist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA’s are busy.
  • Schedule and manage Branch drivers on drivers group chat, and ensure completion of all tasks prior to leaving at the end of the day.
  • Ensure you are dressed according to the uniform policy.
  • Confirm bookings 1 day in advance.
  • Fellow up once authorisations is received to book in vehicles.

Job Requirement

  • Minimum 2 years in a receptionist capacity
  • Insurance or motor industry exposure
  • Matric
  • Switchboard
  • All Microsoft suites – intermediate


APPLY HERE

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