Skip to main content

Reception Duty Consultant : BMW

Job Description

  • You will be responsible for handling, resolving and responding to inbound queries via voice, email and web-chat correspondence
  • A  Handle and resolve reconciliation items as well as refer to procedure manuals when processing requests.
  • You will also need to update standard letters and documents for dealing with Customer queries.

Duties and Responsibilities

  • Provide settlement quotes
  • Request Deal adjustments (due date, change in structure of finance agreement, e.g. term, monthly premium or balloon payment)
  • Natis requests ( Necessary checks regarding receipt of payment and preparation of documentation)
  • Change of banking details ( verification completed)
  • Updating personal particulars of clients against required (e.g., telephone, email and physical addresses)
  • Exit letters ( assess stability before processing)
  • Substitution of goods ( Verification of required information, e.g. invoice and insurance to be checked )
  • Providing remittances
  • Loading of beneficiaries ( assessment and verification of documents provided)
  • Request refunds (IPA and Automated refunds)
  • Escalate processing of additional finance on current finance agreement e.g. motor plan / warranty extensions ( advise process, gather relevant information and documents, application captured)
  • Bank Recon (Settlements and Allocations)
  • Assist walk in customers.
  • Handle Deliveries and Returns of Natis.
  • Courier delivery/collect follow ups.
  • Investigate and resolve related account queries / complaints
  • Liaise with clients, dealers, Insurance and other internal departments
  • Request write-offs/yellow slips
  • Ad-hoc duties when required
  • Encourage survey uptake and drive excellent customer service

 



APPLY HERE

Popular posts from this blog

Searching for a quick way to a wealthy lifestyle and how to get rich quick? Check out these manageable steps you can make now to improve your chances of getting rich. If your determined and willing to work hard getting rich quickly can become a reality.  The definition of getting rich quickly is simply being able to reach six figures in a year or two. This is fast considering it can also take others their whole lifespan to reach six figures.  When you work for your money you end up knowing how to keep money. That is why multiple lottery winners usually burn through their winnings quicker than you would. How to get rich quick in 5 steps Do you want to stop worrying about money and a live a wealthy life? Here are the things you need to do:  Step 1. Set financial goals First of all set a goal. As to how much you want , what you will to do it and what you need to do it. It can range from early retirement to a dream vacation. Set a goal and create a plan how to reach it. Lacki...
  Fasken Scholarship South Africa 2025 ABOUT FASKEN Fasken is an international business law and litigation organisation, with branches in China, Canada, the UK and South Africa. The firm works alongside clients from all corners of the world, providing their expertise on legal issues. Clients are served in French, English and all of South Africa’s 11 official languages. Fasken has been operating in Africa for more than 130 years. The companies South Africa founding partner began practicing as an Attorney in 1879 in Grahamstown. Today, the Johannesburg Fasken team are well versed in all of the growth and established industries in Africa, including healthcare, finance, mining, infrastructure, energy and technology. In October 2012, Fasken successfully merged with Bell Dewar, a Johannesburg-based law firm and is now one of the biggest law firms on the African continent. ABOUT THE FASKEN SCHOLARSHIP PROGRAMME – FIELDS COVERED Fasken is inviting students to apply for their sc...
 University is a unique opportunity to learn, grow, and explore new ideas and experiences.  Here are some tips on how to make the most of your university experience: Get involved Join clubs and organizations that interest you. This is a great way to meet new people, develop new skills, and pursue your interests. Attend events Attend lectures, workshops, and other events on campus. This is a great way to learn new things, meet interesting people, and expand your horizons. Take advantage of resources Your university likely offers a range of resources and services, such as tutoring, career services, and health and wellness services. Take advantage of these resources to support your academic and personal growth. Build relationships with professors Take the time to get to know your professors and build relationships with them. They can provide valuable insights, advice, and mentorship. Study abroad Many universities offer study abroad programs. Consider taking advantage of these pr...