Technical Sales Representative : H Systems (Pty) Ltd.
Job Description
- The core purpose of the role is to manage and grow key accounts and source new business, through promoting and selling aluminium systems, to ensure that sales- and GP targets are achieved.
Duties and Responsibilities
- Ensure sales target is achieved.
- Identify sales targets per customer.
- Set up strategies to address sales requirements.
- Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
- Back-order management on a regular basis.
- Analyse customers’ sales history on system and identify sales opportunities.
- Ensure growth of Systems sales in line with targets.
- Ensure GP% targets (budget) are achieved.
- Analyse market and identify improvement / opportunity areas.
- Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
- Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
- Identify new clients and strategize bringing the client on board.
- Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
- Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
- Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
- Market and implement solutions that ensure value and business outcomes for key systems clients.
- Prepare and present product demonstrations, presentations, and proposals to customers.
- Manage and maintain pricing in line with the company pricing requirements.
- Negotiate prices, terms, and conditions of sale with customers, and manage customer complaints and concerns in a timely and professional manner.
- Ensure new customers are sourced as per KPI targets set.New customer management
- Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training, and point of sale material.
- Demonstrate the functions and utility of products to customers based on their needs.
- Communicate to customers as required.
- Pricelists.
- Discontinuation of stock.
- Promotional stock.
- General notifications.
- Ensure regular visits to Key Accounts in the region.
- Attend trade shows and industry events to network with customers and stay up to date with industry developments.
- Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
- Sales performance report.
- Sales analysis.
- Customer visit report.
- Weekly call report.
- Systems sales analysis identifying quotes to orders.
- Manage customer debtor book in conjunction with the Branch Manager.
- Prepare quotes timeously and accurately.
- Ensure sales orders and invoices are processed by the Internal Sales Department.
- Arranging stock for sales orders from other branches / procurement if insufficient stock is available, in conjunction with responsible employee at the branch.
- Communicate pipeline orders or “out of the ordinary” purchases to Branch Manager and Procurement.
- Complete Credit applications with clients as is required.
- Complete COD applications with clients as is required.Review credit limits and request payments as required and communication to Debtors department.
- Provide accurate technical support to internal- and external stakeholders.
- Troubleshooting
- Analysis.
- Find premium solutions for complex customer needs, to meet customer requirements.
- Post installation site inspections and site reports, when required.
- Assist customers on site with installation guidance, when required.
- Resolve technical-related customer complaints.
- Analyse technical drawings and estimate product specifications accordingly, in conjunction with the Estimating Department.
- Provide technical product advice to customers relating to quotation requests, in conjunction with the Estimating Department.
- Training customers on fabrication, assembly and installation of systems and operation of punch tools.
- Visit architects when required to specify Aliplast or Custodian Ranges.
- Conduct technical presentations with customers.
Requirements
- Grade 12 / NQF 4.
- Valid Drivers’ license.
- AutoCAD certificate.
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