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Branch Manager : Hollywoodbets

Job Description

  • Hollywoodbets has an exciting opportunity for a Branch Manager in Kenilworth, Western Cape to manage the operations of the branch in terms of increasing stakes, managing costs, resource management, customer services and compliance.

Duties and Responsibilities 

  • To manage the achievement of targets and branch growth in accordance with operational procedures.
  • Retain existing customers to grow new customer base. Generate a branch business plan in consultation with the regional manager and implement accordingly to drive these growth targets. Work closely with the marketing team and promoters in support of growth initiatives.
  • Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors. Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.
  • Manage branch cost and budget to ensure maximum profitability- manage monthly expenses. Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. Ensure adherence to credit card administration & EFT policies where applicable.
  • Manage branch stock control to ensure that there is enough supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages.
  • Manage all security aspects in the branch.
  • Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition.
  • Ensure that daily newsflashes provide a high-level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.
  • Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters. Always create a customer centric culture within the branch and drive the philosophy of “service with a smile”.
  • Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company’s internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Requirements

  • 1-2 years in a management capacity or managerial experience.
  • 2 Years Cash Management experience.
  • 2 Years Sales Management experience.
  • 1 Year within the Gaming or Betting industry.
  • Diploma/ Degree/ NQF 4 Learnership.
  • Valid Driver’s License.
  • Good communication and Interpersonal skills.
  • Demonstrates exceptional attention to detail.
  • Ability to work well under pressure and with minimum supervision.
  • Excellent problem-solving skills.
  • Attendance/Punctuality – Ensuring consistent reliability.
  • Must be available 24/7 in case of emergencies.

 



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