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Canal Walk Sales Assistant : Ares SA

Job Description
  • We are 3 dynamic fast-growing, leading edge international brands in the Retail sector, based in Muizenberg, Cape Town.
  • Ares Holdings is a holding company for Under Armour, Crocs, Birkenstock and Nucleus. Our brands are known for the great care we take of our clients and employees.

Duties and Responsibilities

  • Acknowledge every customer within 30 seconds
  • Deliver excellent customer service to every customer following the Birkenstock customer service procedures
  • Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
  • Close the sale & secure add on sales
  • Invite your customer to back & turn them into Birkenstock fans
  • Monitor your daily sales against your individual budget every few hours
  • Replenish footwear, apparel and accessories from the storeroom daily
  • Minimising shrinkage by zoning the store, acknowledge customers, and following the Birkenstock changing room policy
  • Ensure stock entries in the POS systems are accurate
  • Process deliveries by checking quantities, invoices, tagging, hanging and pricing product, and recording in the POS System
  • Process customer orders
  • Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing counter area and tidying change rooms
  • Assist the manager with open and closing the store
  • Your training is your responsibility
  • Ensure you are allocated a buddy initially & that you learn from them
  • You must attend quarterly training sessions & complete the assessments
  • Ensure you receive monthly feedback from your manager
  • Set up monthly meeting with your store manager to discuss your progress through the Birkenstock rookie pack
  • These are essential as they will determine your eligible for promotions
  • Observe the store & maintain stock presentation in accordance to the Birkenstock standards
  • Ensure sizes are replenished
  • Assist the team to change the windows/ Mannequins fortnightly
  • Ensure POS materials are stored in the area to avoid damage

Requirement

  • Grade 12 or Equivalent
  • 6 months customers services experience
  • Birkenstock knowledge advantageous
  • Able to work flexible shifts

 



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