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Careline Representative : Dis-Chem

Job Description

  • Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Customer Service Careline Representative to join the team.
  • The main purpose of this role will be to interact with the company’s customers to provide them with information to address enquiries regarding products, services offered and/or including any general enquiries regarding a store within the group.

Duties and Responsibilities

  • Maintain accurate data capturing and completion of documentation pertaining to customer service.
  • Check card balances, card reports and/ or statements for customers, when needed.
  • Review point reversals on statements and act accordingly.
  • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and all other promotional items.
  • Accurate Process of Transaction – TRMS – capturing and reporting.
  • Manage stock control and shrinkage.
  • Review point reversals on statements and act accordingly.
  • Review manual point allocations on card reports and statements, to ensure all manual allocations are given through to the Store Admin Manager on a daily basis.
  • Draft reports for care line customer queries.
  • Ensure effective internal communication (with regards to customer service/ benefit programme) and effective external communication (customer – feedback provided).
  • Escalate compliments, complaints, and product sourcing queries to Regional Customer Consultants on a daily basis.
  • Respond to written or email enquiries on various platforms, within a reasonable time.
  • The Store Manager and relevant employees must be kept informed of all elements regarding to the Benefit Programme.
  • Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures.
  • Manage and report compliments and complaints through the customer service diary.
  • Adhere to customer relations practices and accurately capture employee information.
  • Coordinate and manage relevant in store events and promotions.
  • Create a central point of contact for all general queries, compliments and complaints.

Requirements

  • Grade 12 / Matric
  • Administration, Customer Service or Public Relations Qualification


APPLY HERE

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