Skip to main content

Careline Representative : Dis-Chem

Job Description

  • Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Customer Service Careline Representative to join the team.
  • The main purpose of this role will be to interact with the company’s customers to provide them with information to address enquiries regarding products, services offered and/or including any general enquiries regarding a store within the group.

Duties and Responsibilities

  • Maintain accurate data capturing and completion of documentation pertaining to customer service.
  • Check card balances, card reports and/ or statements for customers, when needed.
  • Review point reversals on statements and act accordingly.
  • Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and all other promotional items.
  • Accurate Process of Transaction – TRMS – capturing and reporting.
  • Manage stock control and shrinkage.
  • Review point reversals on statements and act accordingly.
  • Review manual point allocations on card reports and statements, to ensure all manual allocations are given through to the Store Admin Manager on a daily basis.
  • Draft reports for care line customer queries.
  • Ensure effective internal communication (with regards to customer service/ benefit programme) and effective external communication (customer – feedback provided).
  • Escalate compliments, complaints, and product sourcing queries to Regional Customer Consultants on a daily basis.
  • Respond to written or email enquiries on various platforms, within a reasonable time.
  • The Store Manager and relevant employees must be kept informed of all elements regarding to the Benefit Programme.
  • Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures.
  • Manage and report compliments and complaints through the customer service diary.
  • Adhere to customer relations practices and accurately capture employee information.
  • Coordinate and manage relevant in store events and promotions.
  • Create a central point of contact for all general queries, compliments and complaints.

Requirements

  • Grade 12 / Matric
  • Administration, Customer Service or Public Relations Qualification


APPLY HERE

Popular posts from this blog

Searching for a quick way to a wealthy lifestyle and how to get rich quick? Check out these manageable steps you can make now to improve your chances of getting rich. If your determined and willing to work hard getting rich quickly can become a reality.  The definition of getting rich quickly is simply being able to reach six figures in a year or two. This is fast considering it can also take others their whole lifespan to reach six figures.  When you work for your money you end up knowing how to keep money. That is why multiple lottery winners usually burn through their winnings quicker than you would. How to get rich quick in 5 steps Do you want to stop worrying about money and a live a wealthy life? Here are the things you need to do:  Step 1. Set financial goals First of all set a goal. As to how much you want , what you will to do it and what you need to do it. It can range from early retirement to a dream vacation. Set a goal and create a plan how to reach it. Lacki...
Read more
  Fasken Scholarship South Africa 2025 ABOUT FASKEN Fasken is an international business law and litigation organisation, with branches in China, Canada, the UK and South Africa. The firm works alongside clients from all corners of the world, providing their expertise on legal issues. Clients are served in French, English and all of South Africa’s 11 official languages. Fasken has been operating in Africa for more than 130 years. The companies South Africa founding partner began practicing as an Attorney in 1879 in Grahamstown. Today, the Johannesburg Fasken team are well versed in all of the growth and established industries in Africa, including healthcare, finance, mining, infrastructure, energy and technology. In October 2012, Fasken successfully merged with Bell Dewar, a Johannesburg-based law firm and is now one of the biggest law firms on the African continent. ABOUT THE FASKEN SCHOLARSHIP PROGRAMME – FIELDS COVERED Fasken is inviting students to apply for their sc...
Read more
 SEDISA Trust Bursary 2023 About SEDISA Trust It was founded in 2010 to help previously disadvantaged young women of colour by funding their tertiary education. It also supports students to enhance their lives as young South African women. About The SEDISA Trust Bursary Programme They are inviting students, to apply for their bursary programme for the 2023 academic year. Fields Covered By The SEDISA Trust Bursary Programme The following fields are covered by the bursary programme. Quantity Surveying Civil Engineering Mechanical Engineering Industrial Engineering Expenses Covered By The SEDISA Trust Bursary Programme The following expenses are covered by the bursary programme: Tuition Accommodation Books costs. Eligibility Criteria For The SEDISA Trust Bursary Programme. The following are the minimum requirements. If you do not meet the following requirements your application will not be considered. Black Female (base on BBBEE codes) South African Citizen Strong academic track recor...
Read more