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Customer Service Adminustrator : Mango 5

Job Description

  • Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.
  • We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.
  • Duties and Responsibilities 
    • Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
    • The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
    • Performing administrative functions associated with booking appointments and dealing with and resolving queries.
    • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
    • Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
    • Re-arrange patient appointments within set KPIs/SLAs
    • To provide non-clinical advice about clinic appointments and preparation
    • To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.
    • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Requirements

  • Matric


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