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Data Verifier : Hollard Insure

Job Description

  • To ensure that sufficient information is sourced in order to allocate claims correctly.
  • To ensure a World Class experience in terms of Customer Service i.e. Continuous improvements.

Duties and Responsibilities

  • Establish and Review merits of a claim
  • Acknowledge receipt of claim towards broker / direct client
  • Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
  • Identify feasible recovery matters to be handed to recovery area and non feasible.
  • Ensure that information according to liability requirement management rules are sourced prior to matters being handed to the liability product line
  • Check that all the required information is on file (quantum, merits, claim form, info obtained aligned with requirement management).
  • Utilise external resources in order to obtain critical information
  • Complete system notes appropriately (Detailed and comprehensive claims log notes)
  • Identify and recommend areas / ways to improve processes.
  • Use appropriate tools to track the use of time of resources, money, materials or equipment.
  • Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
    Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
  • Align own behaviour with the organisation culture and values
  • Actively participate in own professional development and career path.
  • Manage expectation of broker / direct client
  • Improve service though value adding broker service
  • Provide customer services in line with quality and performance standards
  • Build positive customer relations and solve or escalate customer queries and complaints
  • Gather feedback on customer

Requirements 

  • Required Knowledge and Experience
  • Minimum 1-2 year experience in Office administration
  • Call Centre experiencewillbe beneficial


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