Data Verifier : Hollard Insure
Job Description
- To ensure that sufficient information is sourced in order to allocate claims correctly.
- To ensure a World Class experience in terms of Customer Service i.e. Continuous improvements.
Duties and Responsibilities
- Establish and Review merits of a claim
- Acknowledge receipt of claim towards broker / direct client
- Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
- Identify feasible recovery matters to be handed to recovery area and non feasible.
- Ensure that information according to liability requirement management rules are sourced prior to matters being handed to the liability product line
- Check that all the required information is on file (quantum, merits, claim form, info obtained aligned with requirement management).
- Utilise external resources in order to obtain critical information
- Complete system notes appropriately (Detailed and comprehensive claims log notes)
- Identify and recommend areas / ways to improve processes.
- Use appropriate tools to track the use of time of resources, money, materials or equipment.
- Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching - Align own behaviour with the organisation culture and values
- Actively participate in own professional development and career path.
- Manage expectation of broker / direct client
- Improve service though value adding broker service
- Provide customer services in line with quality and performance standards
- Build positive customer relations and solve or escalate customer queries and complaints
- Gather feedback on customer
Requirements
- Required Knowledge and Experience
- Minimum 1-2 year experience in Office administration
- Call Centre experiencewillbe beneficial
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