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OPERATIONS MANAGER CASHMASTER: Fidelity Services Group

Job Description

  • position exists for an Operations Manager stationed at the CashMaster KZN (Westville) reporting to the Regional Operations Manager.
  • The overall purpose of this position is to ensure the efficient day to day running and management of the region and that the Client’s needs are met.

Duties and Responsibilities

  • Maintaining good relations between Fidelity CashMaster and the Client with regard to services rendered
  • Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
  • Ensuring that all Technicians in the field meet the contractual requirements as stipulated by the Client
  • Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
  • General management and supervision of Technical staff to ensure that required performance is met at all times
  • Dealing with all required administration matters
  • Liaising daily with management on various operational issues
  • Liaising daily with Regional Managers on various Operational matters.
  • Ensuring the timeous submission of reports to both client and to the Regional Manager.
  • Submitting relevant weekly / monthly incident and general reports to Management.
  • Investigating incidents and reporting on such.
  • Pro-active planning on various sites and clients.
  • Evaluate staff on performance regularly – KPI’s

Requirements 

  • Matric/Grade 12 Certificate or equivalent.
  • PSIRA Grade B registered.
  • Valid Driver’s License with own reliable transport is required
  • At least 5 years’ experience in the operations environment.
  • Staff management experience is required.
  • Computer literacy with expert knowledge of the complete Microsoft package.
  • No criminal record or any pending cases.
  • Sound planning, administration, interpersonal communication and client liaison skills are required.
  • Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.


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