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Senior Technical Support – IStoreCore Group

Job Description

  • Store is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
  • The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
  • Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support.  Managing in store technicians, keeping abreast of changes / updates to policies and procedures as well as filtering the information down to staff and techs, assisting with instilling confidence, up-skilling techs for growth.

Requirements

  • Completed Matric and IT qualification (minimum A+/N+)
  • All certifications up to date
  • ATLAS training up to date
  • Experience working as Technical Support in iStore for a minimum of 1 year

 



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