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Team Leader (Mobi-Zone) : Hollywoodbets

Job Description

  • Hollywoodbets has an exciting opportunity available for a Team Leader (Mobi-Zone) within Nelspruit, Mpumalanga. This role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.

Duties and Responsibilities

  • To manage the Branch to achieve business objective in accordance with the Region and IBranch Strategy
  • Ensure the accuracy of daily/weekly/monthly reporting statistics
  • Ensure documents are obtained and timeously allocated to the correct account and account statues are updated accordingly for all new customers and first -time withdrawals branch.
  • Ensure FICA folder is updated consistently and that documents are filled in line with specific requirements stipulated by the management team.
  • Establish contact with non-faced active clientele and ensure submission of FICA documents within specified timeframe where applicable.
  • Ensure all communication with clientele is documented on the system and an easily visible trail of communication is detailed.
  • Ensure queries are resolved timeously and at the first engagement where possible.
  • Ensure good customer service principles are displayed in dealings with customers and efficient turnaround times regarding account queries related to FICA.
  • Drive Account acquisition and TUV and VAS sales in the branch and achieve the set daily, weekly, monthly targets consistently.
  • Comply with company and department policies, procedures and standard operating procedures
  • Addresses queries related to TUV and VAS products and betting and ensure resolution
  • Assist and respond to customer questions regarding problems with withdrawals, particularly first time
  • Lodging of complaints -ensure swift feedback is given to the customer, information is gathered from the Punter and the systems and this s escalated to the support departments for resolve and feedback
  • Market the brand, build and establishes rapport with customers
  • Carry out additional; ad-hoc duties as and when requited by the business
  • drive business results by creating an open dialog with your customers to educate them on all your Branch
  • Be knowledgeable of all current promotions and competitions to educate customers product
  • Responsible for all cash up and banking.
  • Provide ongoing training to Mobile Clerks
  • Jointly plan marketing campaign with Area Manager.
  • Manage staffing and performance of mobile clerks.

Requirements

  • Minimum of 1-year sales/marketing/promotional
  • Held a valid driver’s
  • Willingness to do shift and weekend


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