Course Couch

Your Purpose... To Inspire people to live active lives. As a service ambassador, you will deliver an exceptional in-club member experience aligned to our business values. Our members and non-members will be at the receiving end of this exceptional member experience possible through your daily interactions and engagement and that all duties and responsibilities are carried out effectively and according to our world-class standard.

Duties & Responsibilities

Your Duties and Responsibilities...

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.

Communicating and providing information to staff, members and prospective members

Controlling access into the facility

Manage operational and administrational requirements

Engaging with members by delivering excellent customer service experiences, driving digital engagement and inspire member loyalty

Supporting the member floor experience through promoting safe exercise, and maintaining cleanliness of the exercise floor

Control all cash through the reception area and ensure that compliance is maintained

Desired Experience & Qualification

Our Minimum Requirements...

We can't live without...

Grade 12 Senior Certificate and/or NQF Level 4 or higher equivalent preferably in the fitness environment

Previous frontline experience in a customer service industry

Good understanding and knowledge of digital platforms

Sound knowledge of Virgin Active exercise experiences

Comprehensive understanding of the customer journey and the desired customer experience

Sound knowledge of club rules, operating standards, and safety protocol

Excellent Customer Service Experience

Apply here

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