Netcare
Job Title
Receptionist
Position Type
Full-time, Entry-Level
Location
Netcare Moot Hospital, Pretoria
Receptionist at Netcare
An opportunity has presented itself for the position of Receptionist.The Receptionist is responsible for answering phones, patient scheduling and registration, charge entries, work queues, payment posting, batch balancing and cash reconciliation and balancing.
RESPONSIBILITIES:
• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Screening telephone calls or transferring them to other members of staff
• Handling of basic enquiries and taking messages for staff
• Assist patients to accurately complete appropriate forms and documents for the required
Information
• Capture and records patient medical and personal information on the Hospital system in a
professional, friendly and timeous manner, focusing on patient and visitor’s needs
• Risk profiling clients for affordability in line with the National Credit Act and requirements
• Identify financial risks pro-actively and communicate these to the patient and internal risk chain as
per protocol
• Collect payments according to protocols and prepare financial registers daily, accountable for
receipting functions as per policy
• Responsible for the preparation of the reception area for each working day, and have all front desk
activities fully operation at the start of business hours
• Maintain administrative records to the system and report statistics when required
• Performs general administration duties from time to time
• Directs patients / visitors to wards and Doctors rooms
• Meeting and greeting visitors, and directing them to their meeting or appointment
• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures
REQUIREMENTS:
• Grade 12 or equivalent NQF Level 4 Qualification
• Previous experience in a Private Hospital Environment in a similar role.
• Previous medical reception experience
• Computer Literate
• Knowledge of billing procedures
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to elize.jacobsohn@netcare.co.za